8. Troubleshooting
Use the table below to diagnose and resolve common field issues. If the issue cannot be resolved, contact VENTMEDiC® customer support and do not open the enclosure or service internal components without authorization.
| Symptom | Possible Cause | Corrective Action |
| LED buttons do not blink on power-up | Power switch not fully engaged; depleted battery | Re-press power switch firmly; check battery charge via Web App; connect charger if needed |
| Device shows Offline in Web App | Antenna not deployed; no cellular coverage; Wireless Lockout Key Switch is OFF | Verify antenna is upright and connected; confirm key switch is ON; connect Ethernet/Starlink if no cellular |
| No improvement in flow readings after switching to FLOW mode | Valve still actuating; gas source not flowing; loose gas fitting | Wait for LED to stop flashing and confirm mode is active; verify vent source is in stabilized flowing state; inspect all gas fittings |
| Pressure builds unexpectedly in VENT mode | Upstream valve partially open; outlet partially blocked | Check upstream isolation valve; verify outlet hose is unobstructed and properly routed |
| Battery not charging from solar panel | Panel not correctly oriented; panel surface dirty or shaded | Adjust panel to ~45° south-facing; clean panel surface; remove obstructions |
| Enclosure door will not seal properly | Debris on gasket; gasket damaged | Clean gasket surface; inspect for cracks or deformation; contact VENTMEDiC® if gasket is compromised |
| Abnormal odour or suspected gas leak | Loose fitting; damaged hose or seal | Immediately stop measurement, move to a safe location, and follow site emergency procedures; do not re-enter until cleared by site authority |
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