9. Warranty and Support

9.1 Warranty Coverage

The VENTMEDiC® system is covered by a 1-year limited warranty from the date of purchase, subject to the following conditions:

Only VENTMEDiC®-approved parts, accessories, and procedures are used.
The unit has not been opened, modified, or repaired by unauthorized personnel.
Damage caused by misuse, improper installation, or failure to follow this manual is excluded.
Lightning or surge damage is only covered if the unit is installed and protected per applicable site requirements.

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DO NOT: Use of non-approved parts or accessories may void the warranty and result in equipment failure. Always verify part numbers with VENTMEDiC® before substituting components.

9.2 Contacting VENTMEDiC® Support

Contact VENTMEDiC® customer support immediately upon observing any malfunction or abnormal operation.
Do not attempt unauthorized repairs — operating a damaged unit may create safety hazards.
When contacting support, have the device serial number, Job ID, and a description of the issue ready.
Keep this manual accessible at the installation site at all times for reference by service personnel.

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